• Strengthen the aspects necessary to achieve the desired level of quality.
• Work together with clients to ensure their satisfaction.
• Provide the necessary human and technical resources.
• Disseminate documentation on the QMS and ensure staff become familiar with it.
• Promote the implementation of the policy and its procedures.
• Develop and apply technologies and methodologies that help improve companies’ competitiveness, leveraging existing technical knowledge, and provide them with comprehensive solutions.
• Carry out R&D&I activities in areas of common interest to stakeholders, establishing Madrija Consultoría as an entrepreneurial, value-creating, and innovative organization.
• Use training and skill development for technical staff as a lever to improve competencies and performance.
• Gather and disseminate the current state of knowledge in each of our business areas.
• Properly exploit and protect the results of R&D&I activities..

General objectives

The following are established as the GENERAL OBJECTIVES of the QMS:

• Proper communication and handling of management incidents
• The Quality Manager is responsible for maintaining this Policy and its procedures, and for providing support in its implementation.
• Comply with legal, regulatory, customer, QMS, and other requirements the organization subscribes to.
• Plan, implement, maintain, review, and continuously improve the QMS to optimize its operation.
• Engage employees by communicating the Policy and ensuring it is understood, fostering participation, involvement, and a sense of responsibility for complying with this Policy and its procedures as applicable to their role.

Suppliers will be evaluated annually on quality and environmental matters based on incident resolution, contractual compliance, technical knowledge, safety issues, and availability.
 

ENVIRONMENTAL POLICY

21/02/2022
MADRIJA CONSULTORÍA is a company dedicated to the development, installation, and maintenance of software, as well as the distribution of hardware and software to third parties and outsourcing services. Respect for the environment is a priority and a recognizable factor in the services we provide to our clients. The principles of our policy are based on respect for our company’s core values, customer satisfaction, and a commitment to continuous improvement in our work and environmental management processes. Our environmental policy is established and managed by the company’s General Management, its highest governing body.
PRINCIPLES
Regarding our company’s core values:

• Professional independence.
• Carrying out our activities in a respectful and ethical manner.
• Promoting responsible and sustainable practices within the scope of our activity.
• Commitment to the sustainability of our work and services.
• Ongoing education and training of our staff in quality and excellence at work.
• Commitment to meeting our clients’ objectives.

Regarding our professional services:

• Meeting the needs and expectations of our clients and their stakeholders by fulfilling their objectives and carrying out all our work with the highest quality.
• Maintaining confidentiality in our work and in handling our clients’ documentation.
• Flexibility and the ability to adapt to our clients’ working systems and teams.

Regarding our commitment to the environment

• Training and involving every employee in environmental respect.
• Promoting the involvement of the various parties who take part, directly or indirectly, in our work in environmental procedures.
• Training and involving every employee in environmental respect.
• Promoting the involvement of the various parties who take part, directly or indirectly, in our work in environmental procedures.
• Setting environmental objectives for our work, establishing criteria for action based on the type of work, and ensuring effective management through monitoring.
• Protecting the environment and preventing pollution directly resulting from our work, ensuring people’s safety and well-being, reducing waste generation, and managing its efficiency.
• Strict compliance with current legislation, regulations, and applicable requirements, as well as other commitments undertaken by the company.
• Periodically reviewing the effectiveness of the Management System in order to identify weaknesses and take the necessary actions for the continuous improvement of our activities and environmental performance.

True to these principles, the requirements to be met by MADRIJA CONSULTORÍA are set out in our Environmental Management System, which is declared mandatory, along with this policy, which is communicated to all staff within the organization.
 
Suppliers will be evaluated annually on quality and environmental matters based on incident resolution, contractual compliance, technical knowledge, safety issues, and availability.
 

NATIONAL SECURITY FRAMEWORK (ENS) POLICY

At Madrija, we guarantee the highest level of information protection. Our systems comply with the National Security Framework (ENS) at its High level. If you would like to review our Statement of Applicability or other related documentation, please email us at calidad@madrija.com.
 
 

INFORMATION SECURITY POLICY

15/09/2025

MADRIJA CONSULTORÍA is a company specializing in Software Development.

For this reason, it has implemented an Information Security Management System, aimed at protecting information resources against internal or external, deliberate or accidental threats, in order to ensure the confidentiality, integrity, and availability of information.

The effectiveness and application of the Information Security Management System is the direct responsibility of the Information Security Committee, which is responsible for approving, disseminating, and enforcing this Security Policy. On its behalf, an Information Security Management System Officer has been appointed, with sufficient authority to play an active role in the Information Security Management System, overseeing its implementation, development, and maintenance.

The Information Security Committee will develop and approve the risk analysis methodology used within the Information Security Management System.

Anyone whose activity may, directly or indirectly, be affected by the requirements of the Management System

for Information Security is required to strictly comply with the Security Policy.

For all these reasons, we affirm our commitment to information security, in accordance with the reference standard ISO/IEC 27001:2022, for which Management establishes the following principles:

● Competence and leadership from Management as a commitment to developing the Information Security System.

● Identifying the internal and external stakeholders involved in the Information Security System and meeting their requirements.

● Understanding MADRIJA CONSULTORÍA’s context and identifying its opportunities and risks, as a basis for planning actions to address, accept, or manage them.

● Complying with current legislation on information security.

● Ensuring the confidentiality of data managed by MADRIJA CONSULTORÍA and the availability of information systems, both in the services offered to clients and in internal management, preventing improper alteration of information.

● Ensuring the ability to respond to emergency situations, restoring critical services in the shortest possible time.

● Establishing appropriate measures to manage risks arising from the identification and assessment of assets.

● Promoting awareness and training in information security.

● Establishing goals and targets focused on evaluating performance in information security, as well as the continuous improvement of our activities, as governed by the Management System that implements this policy.

These principles are upheld by Management, which provides the necessary means and equips its employees with sufficient resources to comply with them, making them known to the public through this Information Security Policy.